Please read these Terms of Service carefully before using the Fuel Strength and Wellness Studio scheduling platform. By creating an account or purchasing sessions, you agree to be bound by these terms.
1. Service Description
Fuel Strength and Wellness Studio provides an online scheduling platform for booking fitness training sessions, including group sessions, 1-on-1 personal training, and Jeff Premium 1-on-1 training. The platform allows clients to purchase session credits, manage bookings, and enroll in recurring training schedules.
2. Account Creation and Responsibility
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify Fuel Strength and Wellness Studio immediately if you suspect unauthorized access to your account. We reserve the right to suspend or terminate accounts that violate these terms.
3. Session Purchases
Session credits may be purchased as one-time packs or through recurring enrollment (see Section 4). Credits are specific to the session type purchased (group, 1-on-1, or Jeff Premium 1-on-1) and are not interchangeable between types. Credits do not expire as long as your account remains active. All purchases are processed in U.S. dollars.
4. Recurring Billing Terms
Recurring enrollment works as follows:
- Initial purchase: Enrollment begins with the purchase of a 20-session pack. Payment is collected at the time of enrollment.
- Card on file: After the initial purchase, you will be asked to save a payment method. This card is used for all future automatic refills.
- 7-day cooldown period: No automatic charge can occur within 7 days of enrollment. This gives you time to review your enrollment before any recurring billing begins.
- Automatic refill: Once the cooldown period has passed, when your session credit balance drops to 1 or below, your saved card will automatically be charged for another 20-session pack to keep your schedule uninterrupted.
- Session protection: Even if a refill has not yet processed, any sessions already booked on your recurring schedule are protected and will not be cancelled due to a low credit balance.
By enrolling in a recurring plan, you authorize Fuel Strength and Wellness Studio to charge your saved payment method for 20-session packs on the terms described above until you cancel your enrollment.
5. Session Cancellation Policy
Free cancellation: Sessions may be cancelled at no charge up to 24 hours before the scheduled start time. Cancelled sessions will have the credit returned to your balance.
Late cancellations: If you cancel within 24 hours of your session, the credit is not automatically returned. You have 7 days from the original session date to rebook the session. If you do not rebook within 7 days, the session credit is forfeited.
6. Recurring Enrollment Cancellation
You may cancel your recurring enrollment at any time from your account dashboard. Cancellation takes effect immediately — no further automatic charges will be made after you cancel. Any session credits already purchased remain in your account and can be used until depleted. Recurring bookings that have already been generated will remain on your schedule; you may cancel individual sessions according to the cancellation policy in Section 5.
7. Refund Policy
All session purchases are generally non-refundable. Refund requests are handled on a case-by-case basis at the sole discretion of Fuel Strength and Wellness Studio. If you believe a charge was made in error or have extenuating circumstances, please contact us directly. We will review each request individually and respond in a timely manner.
8. Payment Processing
All payments are processed securely through Square, a third-party payment processor. Fuel Strength and Wellness Studio does not directly store your full credit card number. By providing your payment information, you agree to Square's terms of service and privacy policy. Fuel Strength and Wellness Studio is not responsible for any errors or issues arising from Square's payment processing services.
9. Privacy
Fuel Strength and Wellness Studio collects personal information — including your name, email address, phone number, and payment details — solely for the purpose of operating the scheduling platform and processing payments. We do not sell or share your personal information with third parties except as necessary to provide our services (e.g., payment processing through Square). Your data is stored securely and accessible only to authorized studio staff. By using this platform, you consent to this collection and use of your information.
10. Limitation of Liability
Participation in fitness training involves inherent physical risk. You acknowledge that you are voluntarily participating in training sessions and assume all risks associated with physical exercise. Fuel Strength and Wellness Studio, its coaches, and staff are not liable for any injury, illness, death, loss, or damage arising from your participation in sessions booked through this platform. You represent that you are in suitable physical condition to participate in fitness training and have consulted a physician if necessary. This platform is provided "as is" without warranties of any kind. Fuel Strength and Wellness Studio's total liability for any claims arising from use of this platform shall not exceed the amount you paid for the session(s) in question.
11. Contact Information
If you have questions about these Terms of Service, a refund request, or any other concern, please contact Fuel Strength and Wellness Studio directly:
These terms may be updated from time to time. Continued use of the platform after changes constitutes acceptance of the revised terms.